TERMS & CONDITIONS
1. DEFINITIONS
ANCEIN / Seller: the company ANCEIN STUDIOS S.R.L., a legal entity of Romanian nationality, having its registered office in Timisoara, Timis, Johann Heinrich Pestalozzi Street no. 22, Room 208, registered with the Trade Register attached to the Timis Tribunal under no. J2025078256001, sole fiscal registration code RO52689243, e-mail anceinstudios@gmail.com, telephone +40772177170.

User: (1) a natural person with full legal capacity (is over 18 years old), or a natural person acting through an authorized person, (2) a legal person or (3) a legally established entity, without legal personality but having full legal capacity granted by law to enter into legal acts, who accesses the Site and the Content, regardless of whether or not they have created an Account on the Site.

The registration of natural persons without legal capacity or with limited legal capacity as registered Users through an Account or the placing of Orders through the Site is not permitted. The legal representatives of the aforementioned persons are responsible for any and all damages caused by them.

The use of the Site and the placing of Orders on the Site by Users imply their unconditional acceptance of the clauses specific to the Site in the Terms and Conditions section. The User undertakes to read these terms carefully before using the Site and/or placing Orders on the Site, and any information contained in this section may not be the subject of a complaint regarding failure to comply with the legal obligation to inform.

Site: the online store hosted at ancein.com, owned and administered by ANCEIN STUDIOS, as well as its subdomains, if applicable.

Content:
all data and information on the Site that may be visited, viewed or accessed by using electronic equipment;
the content of any e-mail sent to Users by ANCEIN by electronic means and/or any other available means of communication;
any information communicated by any means by an employee/collaborator of ANCEIN to the User, according to the contact information, whether or not specified by the latter;
information related to the Goods existing on the Site and/or the prices practiced by ANCEIN during a certain period;
data regarding ANCEIN or other privileged data thereof.

My account (hereinafter referred to in this document as the Account): the section of the Site consisting of an e-mail address and a password that allows the User who has followed the registration procedure on the Site to submit the Order and which contains information about the User (name, surname, addresses, etc.) and his history on the Site (Orders, etc.); the User is responsible for and shall ensure that all information entered when creating the Account is correct, complete and updated.

Cart (Shopping cart): the section of the Site that allows the User, regardless of whether or not he has an Account on the Site, to add Goods that he wishes to purchase at the time of adding them (for the User who does not have an Account on the Site) or at a later time (for the User who has an Account on the Site).

Order: an electronic document serving as a form of communication between the Seller and the User through which the User transmits to the Seller, through the Site, his intention to purchase Goods from the Site.

Goods: any product listed on the Site, including the products mentioned in the Order, to be provided by the Seller to the Buyer, as a result of the concluded Contract. All Goods presented on the Site are available within the limit of the available physical stock, with the mention that ANCEIN has frequent stock updates, and some Goods may be unavailable on the Site due to temporary desynchronization between the Site and the physical inventory of the Goods.

Campaign: the action of displaying, for commercial purposes, a finite number of Goods having a limited and predefined stock, for a limited period of time established by the Seller.

Contract: represents the distance contract concluded between the Seller and the User, through the Site, as a means of distance communication, without the simultaneous physical presence of the Seller and the Buyer.

Document: these Terms and Conditions.

Promotional messages / Newsletter: a periodic information message, sent exclusively electronically, containing general and thematic information, information regarding offers, promotions, Campaigns or contests practiced/carried out/organized by ANCEIN during a certain period, without any commitment on the part of ANCEIN regarding the information contained therein.

Transaction: the collection or reimbursement of an amount resulting from the sale of a Good by ANCEIN to the User, through the use of the card processor services agreed by ANCEIN, regardless of the delivery method.

Specifications: all specifications and/or descriptions of the Goods as stated in their description on the Site.

Price: the sale price that the User sees on the page of each Good on the Site, practiced by ANCEIN. The Prices of the Goods on the Site are informative and may be changed without prior notice. The promotions and offers presented on the Site are valid during the mentioned period of time, and if no period of time is mentioned, they are valid within the limits of available stock.

2. CONTRACTUAL DOCUMENTS
2.1 By registering an Order on the Site, the User agrees to the form of communication (phone call, SMS or e-mail) through which the Seller conducts its commercial operations.
2.2 The Order registration notification received by the User after placing the Order has an informative role and does not represent acceptance of the Order. This notification is made electronically (e-mail).
2.3 For justified reasons, the Seller reserves the right to modify the quantity of Goods in the Order. If it makes a change to the quantity of Goods in the Order, it will notify the User by phone and e-mail at the telephone number and e-mail address made available to the Seller when placing the Order and will return the amount paid.
2.4 The Contract is considered concluded between the Seller and the User at the moment the User receives from the Seller, by means of electronic mail and/or SMS, the confirmation of acceptance of the Order, referred to in this Document as the Order confirmation notification.
2.5 The Document and the information made available by ANCEIN on the Site shall form the basis of the Contract, supplemented by it, if applicable, by the warranty certificate issued by the manufacturer or supplier of the purchased Goods.

3. ONLINE SALES POLICY
3.1 Access for placing an Order is allowed to any User. ANCEIN reserves the right to restrict the User’s access for placing an Order and/or to some of the accepted payment methods, for justified reasons, namely in the event of a serious breach of this Document by the User, i.e. in situations where the User breaches the obligations under point 7 below (exhaustive list). The User may contact ANCEIN (by e-mail at customercareancein@gmail.com), in order to be informed of the reasons that led to the application of the above-mentioned measures.
3.2 The Seller may publish on the Site information about Goods and/or promotions and/or Campaigns practiced by it, during a certain period of time and within the limit of available stock.
3.3 In the case of online payments, the Seller is not/cannot be held responsible for any other additional cost borne by the User, including but not limited to commissions applied by the issuing bank of his card. The User alone bears responsibility for this action.
3.4 All information used to describe the Goods available on the Site (static / dynamic images / multimedia presentations, etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively for presentation purposes.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
4.1 The Content, as defined in point 1 above, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, is the exclusive property of ANCEIN, all rights obtained in this respect being reserved to it directly or indirectly (through licenses of use and/or publication). The User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any other context than the original one intended by ANCEIN, include any Content outside the Site, remove the signs signifying ANCEIN’s copyright over the Content as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express consent of ANCEIN.
4.2 Any Content to which the User has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid usage agreement concluded between ANCEIN and him, and without any implicitly or expressly formulated warranty on the part of ANCEIN with reference to that Content.
4.3 The User may copy, transfer and/or use Content only for personal or non-commercial purposes, only if these do not conflict with provisions of this Document.
4.4 If ANCEIN grants the User the right to use, in the form described in a separate usage agreement, certain Content to which the User has or obtains access following this agreement, this right extends only to that or those Contents defined in the agreement, only during the existence thereof or of such Content on the Site or during the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of ANCEIN towards that respective User or any other third party who has/obtains access to this transferred Content, by any means and who could be or is prejudiced in any way by this Content, during or after the expiration of the usage agreement.
4.5 No Content transmitted to the User by any means of communication (electronic, telephone, etc.) or acquired by him through access, visiting and/or viewing constitutes a contractual obligation on the part of ANCEIN and/or of the employee/representative/collaborator of ANCEIN who facilitated the transfer of Content, if any, towards that respective Content.
4.6 Any use of the Content for purposes other than those expressly permitted by this Document or by the usage agreement accompanying it, if any, is prohibited.

5. ORDER. INVOICING – PAYMENT. DELIVERY OF GOODS
5.1 In order to order from the Site, the User must create an Account or directly choose the option “order without a customer account”, available in the “Checkout” form.
5.2 On the page of each Good, on the Site, you will find the necessary details (name of the Good, photos, materials and colors, available sizes, size guide, price).
5.3 The Prices of the Goods displayed on the Site are in in the customer’s local currency (e.g., EUR, RON, etc.), depending on the country from which the order is placed, include V.A.T. according to the legislation in force, and do not include transport fees. There is no minimum order imposed.
5.4 The Price, payment method and payment term are specified in each Order. The Seller shall issue to the User an invoice for the delivered Goods, and the User’s obligation is to provide all the information necessary for issuing the invoice according to the legislation in force. For Users that are legal persons or legally established entities without legal personality, the information necessary for issuing the invoice according to the legislation in force shall be included in the section called “Do you have remarks about the order?”, in the “Checkout” form and prior to finalizing the Order.
5.5 By submitting the Order, the User expresses his agreement to receive the invoices in electronic format, by means of electronic mail, at the e-mail address provided by the User.
5.6 The User may place Orders on the Site by adding the desired Good/Goods, for which he has previously selected its/their size/sizes, to the Shopping cart. After finishing adding all the desired Goods to the Shopping cart, he shall complete the “Checkout” form, including by choosing one of the payment methods expressly indicated in the form (online payment by bank card – Visa, Visa Electron, Mastercard, Maestro), after which he shall press “Complete order” and shall make the payment by bank card directly on the Site, if this is the chosen payment method. Once added to the Shopping cart, a Good is available for purchase insofar as there is available stock for this. Adding a Good to the Shopping cart does not guarantee its availability, and adding a Good to the Shopping cart, in the absence of finalizing the Order, does not entail the registration of an order and/or the reservation of the Good.
5.7 By finalizing the Order, the User agrees that all data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order.
5.8 By finalizing the Order, the User agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where contacting the User is necessary. After finalizing the Order and regardless of the payment method chosen by the User, he shall receive, from the Seller, the Order registration notification at the e-mail address provided by the User, according to point 2.2 above.
5.9 The User’s payment card data shall not be accessible to ANCEIN and shall not be stored by ANCEIN, but only by Stripe Inc.
5.10 For Transaction security reasons, the User is advised not to remain logged in on the Site and not to set the automatic login option on mobile devices. Disclosing the Account access password is not permitted and the use of a strong security password is recommended (e.g.: to contain at least eight characters, including uppercase letters, lowercase letters, digits and special characters).

5.11 Confirmation of the Order:
If the User has chosen online payment by bank card, directly on the Site, he shall receive, from the Seller, a notification of confirmation / rejection of the Order, at the e-mail address provided by the User, within 24 working hours from finalizing the Order. This notification of confirmation / rejection shall be sent after ANCEIN checks the stock availability of the Goods in the Order. If there is stock availability only for part of the Goods in the Order, this shall be partially confirmed by ANCEIN, which shall reimburse, to the bank account from which the payment was made, the Price paid by the User for the Goods unavailable in stock within 24 working hours from sending the partial confirmation, with the mention that ANCEIN cannot guarantee the term in which the User’s bank account shall be credited with the respective amount, this depending on the bank/banks involved.

5.12 After the Order has been confirmed, in full or in part, as the case may be, according to the above-mentioned, when the Goods are dispatched the User shall receive a notification of dispatch of the Order, from the Seller, at the e-mail address provided by the User, with the status of the Order. Together with the status of the Order, the User shall also receive the invoice related to the Order and the tracking number from the courier, for tracking the shipment of the Order.

5.13 The Seller reserves the right not to honor any Order and to cancel the Order placed by the User, following prior notification addressed to the User, without any subsequent obligation of either party towards the other or without either party being able to claim damages from the other in the following cases:
5.13.1 non-acceptance by the issuing bank of the User’s card of the transaction, in the case of online payment;
5.13.2 invalidation of the transaction by the card processor agreed by ANCEIN, in the case of online payment;
5.13.3 the data provided by the User, on the Site, are incomplete and/or incorrect;
5.13.4 the User’s activity on the Site may and/or does cause damage of any kind to ANCEIN and/or its partners;
5.13.5 the making of more than two consecutive failed deliveries to the User, regardless of whether, for the respective Orders, he opted for online payment by bank card; by failed delivery the following situation is meant: when the parcel cannot be delivered for various reasons by the courier (the recipient does not answer, the specified address is incorrect, etc.), and the courier cannot contact the User by phone, the parcel being returned to the sender ANCEIN after the term during which it remains in DPD depots;
5.13.6 the ordered Good is not available;
5.13.7 there are errors related to the Price or the description of the Good;
5.13.8 the User does not confirm the Order or cannot be contacted for the confirmation thereof;
5.13.9 the User is not 18 years old;
5.13.10 for other objective reasons.

For the non-acceptance of an Order, the User shall be notified by e-mail, at the address specified by him in the Order.

5.14 The delivery conditions of the Goods sold by ANCEIN can be found in the Delivery section.
5.15 The Seller shall ensure the proper packaging of the Goods, being able to use a box overprinted with the ANCEIN logo, and shall ensure the transmission of the accompanying documents, if applicable.
5.16 The Seller shall deliver the Goods only within the territory of EUROPE.

6. RIGHT OF WITHDRAWAL
6.1 The User has the right to withdraw from this Contract, respectively to return a Good, without specifying the reasons and without bearing costs other than the direct costs of returning the Good, within 14 calendar days. Thus, according to GEO no. 34/2014 on consumer rights within contracts concluded with professionals, as well as for the amendment and completion of certain normative acts, the withdrawal period expires within 14 calendar days starting from:
the day on which the User takes physical possession of the Good that is the subject of the Order;
the day on which the User takes physical possession of the last Good – in the case where the User orders, through a single Order, multiple Goods which shall be delivered separately;
the day on which the User takes physical possession of the last lot or the last piece – in the case of delivery of a Good consisting of several lots or pieces.

6.2 In order to exercise the right of withdrawal, the User must inform us, indicating the name, postal address, order code, so that it may be identified by ANCEIN, and, if applicable, the telephone number and e-mail address, regarding the decision to withdraw from this Contract. For this purpose, the User may complete and send electronically from the Site the return form found at the address, or any other unequivocal statement. If the User uses this option, we shall send him without delay, by e-mail, confirmation of receipt of the withdrawal request.
6.3 In order to meet the withdrawal deadline, it is sufficient for the User to send the communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
6.4 If the User requests withdrawal from the Contract within the legal withdrawal period from the contract, he must also return any gifts that accompanied the respective product, and for products constituting a kit/set they must be returned as a kit/set.
6.5 If the User withdraws, if the Order is paid, the Seller shall reimburse the amount within a maximum of 14 (fourteen) calendar days from the date of informing the Seller by the User of his decision to withdraw from this Contract. The amount shall be reimbursed as follows, without charging commissions as a result of the reimbursement:
6.5.1 for Orders paid by bank card -> by restitution to the account from which the payment was made;
6.6 If it has not offered to recover the Goods itself, the Seller may postpone the reimbursement of the amount until the date of receiving the Goods that were the subject of the sale or until the moment of receiving proof from the User that he has sent the Goods to a professional, for their dispatch, taking into consideration the earliest date.
6.7 The User must send the Goods, without undue delay and, in any case, within a maximum of 14 days from the date on which he communicated the withdrawal. The deadline is met if the Goods are sent back before the expiry of the 14-day period.
6.8 Since, in the case of distance sales, the User does not have the possibility to check the Goods before concluding the contract, he has the right to withdraw from the contract. For the same reason, the User is allowed to test and check the Goods he has purchased to the extent necessary to establish the nature, characteristics and functioning of the Goods.
6.9 In order to establish the nature, characteristics and functioning of the Goods, the User must handle and inspect them in the same way as he would be allowed to do in a real physical store. For example: the User must only try on an item of clothing, not wear it on various occasions.
6.10 In order to be returned, the Goods must be in the same condition in which they were delivered, unworn, without stains, scratches, dents, cuts or tears. The User is responsible only for the diminished value of the Goods resulting from handling other than what is necessary to determine the nature, qualities and functioning of the Goods.
6.11 The accessories (laces, protection bag, etc.) found in the box of the Good, the labels, as well as its original packaging are an integral part of the Good. Consequently, we recommend that, when exercising the right of withdrawal from the contract, the User return it in the original undamaged packaging, packaged, if applicable, in the protective box used by ANCEIN for its delivery, overprinted with the ANCEIN logo (see art. 5.15 above), or in a similar protective box (without labels stuck on it, without cuts, tears, etc.) and together with all its accessories and labels.
6.12 If a Good ordered by the User cannot be delivered by the Seller, regardless of whether or not the respective Order has been confirmed according to the procedure in point 5.11 above, the Seller shall inform the User of this fact and shall return to the User’s account the countervalue of the Good, received from the User, within a maximum of 7 (seven) calendar days from the date on which the Seller became aware of this fact or from the date on which the User expressly expressed his intention to terminate the Contract.
6.13 The following are exempt from the right of withdrawal from the Contract:
6.13.1 the supply of sealed Goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the User;
6.13.2 the supply of Goods made according to the specifications presented by the User or clearly personalized.

7. USER’S OBLIGATIONS
In particular, the User has the following obligations:
7.1 to provide only accurate, current and complete data in the forms made available on the Site;
7.2 to use the services and functionalities provided by ANCEIN in a manner that does not interfere with ANCEIN’s operations or those of the Site;
7.3 to use the services and functionalities made available by ANCEIN in accordance with the legal provisions in force, with this Document, as well as with good practices and the principles of community life;
7.4 to use the services and functionalities made available by ANCEIN in a manner that does not cause inconvenience to other Users or to ANCEIN;
7.5 not to use the Site in order to provide or transfer any Content prohibited by the provisions of the law in force, especially Content that infringes the copyright of third parties;
7.6 to refrain from actions such as:
sending or posting unsolicited commercial information on the Site or posting any Content that violates the law (posting illegal content is prohibited);
IT actions or other actions aimed at obtaining access to information not intended for the User, including other Users’ data or that interfere with the rules or technical aspects related to the administration of the Site and the processing of payment;
unauthorized modification of the Content provided by ANCEIN, especially the Prices or descriptions of the Goods provided on the Site;
7.7 to make timely payment of the Price and other costs agreed by the User and ANCEIN;
7.8 to collect the ordered Goods in due time, using the selected transport method and chosen payment method;
7.9 to purchase, in the case of launching limited Goods, a situation signaled on the Site in the description of the Good, a maximum of one product from each Good existing on the Site (e.g.: a single pair of a certain sports footwear existing on the Site, identified by name and/or reference).

8. CONFIDENTIALITY
8.1 ANCEIN shall preserve the confidentiality of information of any nature that you provide. The disclosure of the provided information may be made only under the conditions mentioned in this Document.
8.2 No public statement, promotion, press release or any other means of disclosure to third parties shall be made by the User regarding the Order/Contract without the Seller’s prior written consent.
8.3 By transmitting information or materials through the Site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, in its own interest, these information, ideas, concepts, know-how or techniques that you have sent us through the Site. ANCEIN shall not become subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide otherwise in this respect.

9. PROMOTIONAL MESSAGES / NEWSLETTERS
9.1 The User may change at any time the option regarding the consent given to the Seller for Promotional messages / Newsletters containing general and thematic information, information regarding offers, promotions, Campaigns or contests practiced/carried out/organized by ANCEIN during a certain period, as follows:
9.1.1 by accessing the unsubscribe link displayed in the Newsletters received from the Seller by e-mail (at the bottom of the e-mail in the section “click here to unsubscribe”); or
9.1.2 by contacting ANCEIN.
9.2 Renouncing the receipt of Promotional messages / Newsletters does not imply renouncing the acceptance given for the terms and conditions in this Document and applies only after transmitting the intention to renounce.

10. WARRANTIES
10.1 All Goods marketed by ANCEIN, except for resealed Goods, benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The Goods are new (except for resealed Goods), in their original packaging and come from sources authorized by each manufacturer.

10.2 General conditions for granting the warranty
ANCEIN STUDIOS S.R.L., having the identification data at point 1 above, as seller, is liable towards you, as consumer, for any lack of conformity existing at the moment of delivery of the Goods.

Please take note of the provisions of this warranty and keep the purchase invoice, for any complaints regarding the lack of conformity of the Good.

Please send any complaint, in writing, to the e-mail address customercareancein@gmail.com or to the address Romania, Timisoara, Timis, Johann Heinrich Pestalozzi 22 Street, 300115, room 208.

The information and pictograms regarding the composition and the cleaning and maintenance instructions of the Goods are found either on the inner label of the Goods, or on the cardboard tag attached thereto. These are specific to each type of Good.

Please consult the meaning of the pictograms, in order to identify the maintenance/cleaning methods specific to each type of Good. For the granting of the warranty, please also consult and comply with the cleaning and maintenance instructions specific to each Good.

The warranty is not applicable and ANCEIN cannot be held liable in any way for defects that may occur due to:
the cleaning/washing/maintenance process that does not comply with the specific instructions of each Good, indicated according to the above;
storage or use of the Goods in humidity conditions;
fading as a result of exposure to sun or other strong sources of heat;
repair or modification made by unauthorized persons;
normal wear and tear of the Good;
use in improper, incorrect conditions, by the User, other than those for which the Good was designed.

ANCEIN grants the consumer a legal warranty of conformity of two years, in accordance with the provisions and limitations of Emergency Ordinance no. 140/2021 on certain aspects relating to sales contracts for goods and those of Government Ordinance no. 21/1992 on consumer protection, for deficiencies not attributable to the consumer, provided that the recommendations for use and maintenance are complied with.

Corrective measures in case of lack of conformity
In the event of lack of conformity of the Good, the consumer has the right to request that ANCEIN bring it into conformity (repair or replacement of the Good) or, as the case may be, a proportional reduction of the price or reimbursement of the price paid for the Good which implies termination of the Contract.

According to the provisions of Emergency Ordinance no. 140/2021 on certain aspects relating to sales contracts for goods, any lack of conformity that is found within one year from the date on which the Goods were delivered is presumed to have already existed at the moment of delivery of the Goods, until proven otherwise or except where this presumption is incompatible with the nature of the Goods or the nature of the lack of conformity.

In order for the Good to be brought into conformity, the consumer may choose between repair and replacement, except where the chosen corrective measure would be impossible or, compared to the other available corrective measure, would impose on ANCEIN costs that would be disproportionate, taking into account all circumstances, including the following:
the value of the Good if there had not been a lack of conformity;
the seriousness of the lack of conformity; or
whether the alternative corrective measure could be carried out without any significant inconvenience for the consumer.

ANCEIN may refuse to bring the Good into conformity if repair or replacement is impossible or would impose on it costs that would be disproportionate, taking into account all circumstances, including those provided under letters a) and b) above.

The consumer has the right either to obtain a proportional reduction of the price (the price reduction is proportional to the diminished value of the Good received by the consumer compared to the value the Good would have if it were in conformity), or to obtain termination of the Contract, which implies reimbursement of the price paid for the Good, according to the below, in any of the following cases:
ANCEIN has not completed the repair or replacement or, as the case may be, has not completed the repair or replacement according to the provisions below regarding the repair or replacement of the Good or ANCEIN has refused to bring the Good into conformity according to the above-mentioned;
a lack of conformity is found, despite ANCEIN’s efforts to remedy it;
the lack of conformity is of such gravity as to justify a price reduction or the right to immediate termination of the Contract which implies reimbursement of the price paid for the Good;
ANCEIN has declared that it shall not bring the Good into conformity within a reasonable time or without significant inconvenience for the consumer or this clearly results from the circumstances of the case.

The consumer does not have the right to obtain termination of the Contract which implies reimbursement of the price paid for the Good if the lack of conformity is minor. The burden of proof regarding the minor character of the lack of conformity rests with ANCEIN.

The consumer may choose a certain corrective measure if the lack of conformity of the Good is found shortly after delivery, without exceeding 30 calendar days.

Repair or replacement of the Good
Repairs or replacements are carried out in compliance with the following conditions:
free of charge;
within a reasonable time that may not exceed 15 calendar days from the moment ANCEIN was informed by the consumer of the lack of conformity and which is established by mutual written agreement between ANCEIN and the consumer, taking into account the nature and complexity of the Good, the nature and seriousness of the lack of conformity and the effort necessary to complete the repair or replacement;
without any significant inconvenience for the consumer, taking into account the nature of the Good and the purpose for which the consumer requested the Good in question.

If the lack of conformity is to be remedied by repair or replacement of the goods, the consumer shall make the Good available to ANCEIN.

ANCEIN takes over the replaced Good at its own expense.

If the lack of conformity is remedied by replacement, for the Good replacing the non-conforming Good, the two-year term provided above starts to run from the date of replacement.

Termination of the Contract which implies reimbursement of the price
The consumer exercises his right to obtain termination of the Contract by a statement to ANCEIN, by which he expresses his decision to obtain termination of the Contract.

If the lack of conformity concerns only some of the Goods delivered and there is a reason for termination of the Contract pursuant to the provisions above from the chapter called “Corrective measures in case of lack of conformity”, the consumer may obtain termination of the Contract in relation to the respective Goods, as well as any other Goods purchased together with the non-conforming Goods, where the consumer cannot reasonably be expected to agree to keep only the conforming Goods.

If the consumer obtains termination of the Contract as a whole or, according to the above paragraph, in relation to some of the Goods delivered under the Contract:
the consumer returns the Goods to the Seller, at the latter’s expense;
the Seller reimburses the consumer the price paid for the Goods, into a bank account indicated by the consumer for this purpose, within 15 calendar days upon receipt of the Goods or of proof presented by the consumer that the goods have been returned.

Damage to the Goods, such as, for example: scratches, stains, tears, which were not brought to ANCEIN’s attention at the moment of receipt of the Good by the consumer, for the purpose of granting the warranty, are not covered by the warranty. Unauthorized interventions on the Good, failure to comply with maintenance and cleaning instructions, as well as its use under conditions other than those for which it was designed lead to cancellation of the warranty.

In the specific case of footwear, discomfort, injuries or deformations of the foot and damage to the footwear resulting from wearing footwear of a size or shape unsuitable for the foot, as well as improper use or maintenance, are exclusively the responsibility of the consumer and cancel the warranty. Excessive, abnormal use, improper or lack of care, negligence, improper use lead to the loss of the warranty.

Excessive wear of heels due to abrasion and damage to uppers or soles, occurring as a result of impact or rubbing against other materials, surfaces or exposure to the sun or high temperatures, are not covered by the warranty. Washing footwear with water or in the washing machine, cleaning with laundry detergents or bleaching products is done at one’s own risk and results in the loss of the warranty.

The Seller cannot be held responsible for defects occurring as a result of contact with pavement, terrain asperities and neither for defects resulting from snagging or stepping on blunt objects, metals, stones, glass, etc. Damage occurring as a result of contact with water, snow, solvents, fuels, sand, tar, soft bitumen or other corrosive materials is not covered by the warranty. The exception is footwear equipped with TEX membranes or rubber footwear.

Coloring of leather or textiles that have come into direct contact with colored footwear is due to excess dye and does not constitute grounds for complaint. For this reason, we recommend the use of impregnation products and dark-colored socks. Footwear may be made partially or entirely by hand and, as a result, may show small differences or irregularities. These do not constitute manufacturing defects and are an indication of authenticity. Excessive filling of bags, backpacks and bum bags (waist bags) and exceeding the maximum allowed weight leads to their deterioration and, implicitly, to the loss of the warranty.

Attention! Do not cut the inner label of the Goods! The lack of the inner label automatically leads to the loss of the warranty.

10.3 Instructions for use and maintenance for clothing items (from materials other than leather)
The Good shall be washed or cleaned according to the instructions indicated on the Good’s label. For washing the Good, only detergents that comply with the quality standards imposed by EU legislation regarding the safe use of such products shall be used. Do not use industrial cleaning products for washing or cleaning the Goods, as these may irreversibly damage the quality of the material.

Please observe the recommendations regarding the temperature on the label. Do not dry the Good by exposing it to heat sources (electric radiators, stoves, etc.). Drying shall always be done at room temperature.

Keep the Good away from objects that can cause scratches, burns, perforations or any physical actions likely to cause its deterioration. If you use specialized dry-cleaning and/or laundry services for the maintenance of the Good, the Seller cannot be held liable in any way for defects that may arise during the cleaning and/or washing process.

Symbols with maintenance instructions for clothing items

10.4 Instructions for use and maintenance for accessories and leather clothing items
Leather clothing may be cleaned with a soft, damp cloth, without using detergents, bleaches or any other chemical substances. Do not wash these Goods in the washing machine.

If the Good gets wet, wipe it with a soft cloth and let it dry at room temperature, without coming into direct contact with heat sources (electric radiators, dryers, etc.). Keep the leather Good away from objects that can cause scratches, burns, perforations or any physical actions that may damage it.

10.5 Instructions for use and maintenance for footwear items
Footwear must be changed from one day to another in order to maintain foot hygiene, prevent its deformation and prolong its useful life. After each wear, the footwear is cleaned and placed on shoe trees/lasts suitable in size and shape. Footwear must be cleaned and dried before applying any shoe polish, creams, stain remover, footwear treatment, etc. When using these maintenance products, read their manufacturer’s instructions carefully.

footwear with smooth or pressed leather uppers is cleaned of dust with a soft cloth or a brush, and grease stains or other impurities are removed with a cloth and solutions specially designed for the maintenance of this type of leather;
footwear with suede, antelope leather or nubuck uppers is brushed with a special brush, suitable for each type of leather; do not use water because the surface of the material may stain; grease or oil stains are removed using stain remover, special for suede, antelope leather or nubuck; read and apply only according to the instructions of the manufacturer of the solution for the maintenance of each type of leather;
footwear with yak, metallic leather, patent leather uppers is cleaned of dust with a soft cloth; it must be kept away from direct contact with organic solvents (alcohol, acetone, etc.);
footwear with textile uppers is recommended to be worn in dry weather; after each wear, the footwear is cleaned of dust with a dry clothes brush; do not use bleach; do not put it in the washing machine; stains may be removed using stain remover, special for textile material, observing the instructions for use recommended by their manufacturers; however, stains, most of the time, can no longer be removed, so avoid staining them with liquids or substances that generally stain textiles: red wine, wax, oil, vinegar, paint, etc.;
footwear with substitute material uppers is cleaned after each wear with a damp cloth; shoe cream shall not be used for polishing.

Footwear shall dry slowly, naturally, at room temperature, away from direct heat sources (fan, radiator, fire, hair dryer, etc.), which may irreparably deform the uppers of the Goods.

For all the above categories of footwear, washing the footwear with water or prolonged contact therewith is prohibited. The use of bleaches or other stain-removing substances, other than those specially designed for this purpose, is prohibited.

Attention! Heavy wetting of the uppers with water or other liquids will lead to ungluing of the footwear, damage to the uppers and implicitly to the loss of the warranty. Footwear with textile or unfinished leather uppers (velour, nubuck, etc.) featuring decorative stitching or perforations, as well as footwear with leather soles or stitched soles, is recommended to be worn only in dry weather, because there is a risk of water penetrating inside.

Footwear shall not be stored near a heat source or in a humid environment and shall be protected from the action of petroleum products and organic solvents.

Contact of footwear with organic solvents (gasoline, alcohol, acetone, etc.) shall be avoided.

ANCEIN cannot be held liable for incidents resulting from failure to comply with the above-mentioned instructions or for discomfort resulting from wearing footwear of an unsuitable size or unsuitable model/last.

Any defect caused by driving a motor vehicle is not considered a manufacturing defect. The conformity warranty refers to uppers, soles and lining. Heel tips and laces are excluded from the warranty.

Symbols with instructions for footwear

10.6 instructions for use and maintenance for bags, backpacks and bum bags (waist bag)
Unless the labels/accompanying documents of the Goods provide otherwise, the maximum allowed weight for bum bags (waist bags) is 300 g, and for bags and backpacks 1.5 kg.

Keep the Good away from objects that can cause scratches, burns, perforations or any physical actions that may damage it. The conformity warranty refers to the uppers and lining of bags, backpacks and bum bags (waist bags).

10.7 Goods with warranty certificate issued by the manufacturer
For some Goods there are warranty certificates issued by the manufacturer, which shall be sent to the User together with the Good and apply in addition to the legal conformity warranty detailed in points 10.1 – 10.6 above.

10.8 Resealed Goods
In the case of resealed Goods, the warranty certificate is issued by ANCEIN, and the warranty may cover a different period than the warranty period of the same new, sealed Good. The warranty period is specified in the warranty certificate for each resealed Good separately. The conditions of use, handling and transportation of a resealed Good are the same as those for sealed products and benefit from the same services unless otherwise stipulated on the Good page.

11. TRANSFER OF OWNERSHIP OF THE GOODS
11.1 Ownership of the Goods shall be transferred upon delivery, after payment has been made by the User, at the location indicated in the Order (understanding by delivery – signing the receipt of the transport document provided by the courier).

12. LIABILITY
12.1. The Seller cannot be responsible for damages of any kind that the User or any third party may suffer as a result of the Seller’s performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and especially for their loss.
12.2. By creating and using the Account, the User assumes responsibility for maintaining the confidentiality of the Account data (username, respectively e-mail, and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.
12.3. By creating the Account and/or using, including but not limited to accessing, visiting and viewing, the Content and/or placing Orders, the Client expressly and unequivocally accepts the Site’s Terms and Conditions, contained in this Document, in the latest updated version communicated within the Site, existing on the date of creation of the Account and/or use of the Content and/or on the date of placing the Order.
12.4. The Seller reserves the right to periodically update and modify the Site’s Terms and Conditions, contained in this Document, to reflect any changes in the operation and conditions of functioning of the Site or any changes in legal requirements. The Document is enforceable against Clients from the moment of its display on the Site. In the event of any such modification, ANCEIN shall display on the Site the modified version of the Document, for which reason we ask you to periodically check the content of this Document.
12.5 ANCEIN is not liable for the content, quality or nature of other sites reached through links from the content, regardless of the nature of these links. For the respective sites, responsibility is borne entirely by their owners.
12.6 Within the limits of the provisions of the Document, the Seller cannot be held liable for any errors occurring on the Site for any reason, including due to modifications, settings, etc., which are not made by the Site administrator.

13. PROCESSING OF PERSONAL DATA
13.1 Please read the Privacy Policy regarding the processing of personal data, which forms part of this Document.

14. USE OF COOKIES
14.1 Please read the Cookies Policy regarding the use of cookies, which forms part of this Document.

15. FORCE MAJEURE
15.1 Except where they have expressly provided otherwise, neither party shall be liable for the non-performance of its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.
15.2 The party invoking force majeure is obliged to notify the other party of the event, within 3 calendar days from the date of occurrence and to take any measures available to it in order to limit the consequences of the respective event.
15.3 By way of example and not exhaustively, ANCEIN is not liable for delayed shipments, loss, destruction, damage, non-delivery or misdelivery of a shipment or a part thereof when they are generated by the following situations / circumstances independent of the Seller’s will:
road blockages (fallen trees, rocks, chain collisions), landslides near the road;
collapsed bridges, blocked mountain tunnels, train derailments near the road, natural blockages, unauthorized strikes, spontaneous regional riots, weather conditions unfavorable to the proper conduct of the proposed itinerary;
natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river/stream overflows, abandonment of riverbeds, etc.;
human causes: state of war, state of siege, forced state ownership/nationalization (transfer to state ownership), revolutions, popular revolts, etc.
15.4 If within 15 days from the date of its occurrence the respective event does not cease, each party shall have the right to notify the other party of the automatic termination of the contract without either of them being able to claim other damages from the other.

16. FRAUD
16.1 ANCEIN does not request from its Users by any means of communication (e-mail/telephone/SMS, etc.) information regarding confidential data, bank accounts/cards or personal passwords, except for the information necessary for the delivery of the ordered Products and the bank account in case of return.
16.2 The User assumes full responsibility for disclosing his confidential data to a third party.
16.3 ANCEIN disclaims any liability in the event that a User would be / is prejudiced in any way by a third party who would claim that he is/represents the interests of ANCEIN. The User shall inform ANCEIN of such attempts, using the contact details.
16.4 ANCEIN does not promote SPAM. Any User who has explicitly provided his e-mail address on the Site may choose to deactivate the Account related to this e-mail address.
16.5 Communications made by ANCEIN by electronic means of distance communication (e.g.: e-mail) contain the complete and compliant identification data of the sender or links thereto, on the date the content is transmitted.
16.6 The following purposes shall be considered an attempt to defraud the Site/Content. ANCEIN reserves the right to file a criminal complaint against the one(s) who attempted to, or achieved, this/these purpose(s):
16.6.1. to access data of any type of another User by using an Account or by any other method.
16.6.2. to alter or modify the Content of the Site or any correspondence sent by any means by ANCEIN to the User.
16.6.3. to affect the performance of the server/serverers on which the Site runs.
16.6.4. to access or disclose to any third party who does not have the necessary legal authority, the content sent by any means by ANCEIN to the User when he is not the legitimate recipient of the content.

17. APPLICABLE LAW. DISPUTES
17.1 This contract is subject to Romanian law. Any disputes arising between the Seller and Users shall be resolved amicably or, if this is not possible, the disputes shall be settled by the competent Romanian courts at the Seller’s registered office in the Municipality of Timisoara.

18. COMPLAINTS. OUT-OF-COURT SETTLEMENT OF COMPLAINTS. RULES OF ACCESS TO SUCH PROCEDURES (ADR)
18.1 For notifications or complaints related to the purchased Good, the Content, the Site, or this Document, Users may contact ANCEIN at the e-mail address customercareancein@gmail.com. The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.
18.2 Resorting to out-of-court methods of settling complaints through entities authorized to carry out alternative dispute resolution of such complaints, as well as compensation procedures, are voluntary.
18.3 The applicable legal framework regarding the alternative resolution of disputes between consumers and traders is established by Ordinance 38/2015 on alternative dispute resolution between consumers and traders, as well as by the regulations applicable to the relevant entities having competence in the field of dispute resolution between consumers and professionals. Detailed information regarding the possibility of use by the User who is a consumer of out-of-court methods for resolving complaints and pursuing compensation as well as the rules for access to these procedures are available at the offices and on the internet pages of the National Authority for Consumer Protection: https://anpc.ro/articol/935/ce-inseamna-sal .
18.4 The User who is a consumer has the following options for accessing out-of-court complaint resolution and compensation pursuit methods:
The User has the right to lodge, after attempting to amicably resolve the issue directly with the operator, a complaint with the County Commissioner’s Office for Consumer Protection;
The User has the right to resort to alternative out-of-court dispute resolution procedures undertaken by the National Authority for Consumer Protection, through the SAL Directorate, if the standard complaint resolution process made available to Users by CCC is not sufficient to resolve the complained issues;
The provisions contained in this article do not limit the right of persons to address the competent courts of law;
The User may file a complaint through the ODR internet platform: http://ec.europa.eu/consumers/odr/. The ODR platform also represents a source of information regarding the forms of out-of-court dispute resolution that may arise between entrepreneurs and consumers.

19. FINAL PROVISIONS
19.1 ANCEIN reserves the right to make any changes to this Document, as well as any changes to the Site/its structure, as well as any change to the content of the Site, without prior notification to the User. Any change to the Document shall be updated and shall be found in a format that can be accessed on the Site and regarding which the User’s acceptance shall be obtained, this being a condition for finalizing the Order. Use of the Site’s services after the posting of the changes made on the Site implies their unconditional acceptance.
19.2 ANCEIN reserves the right to introduce advertising banners of any nature and/or links on any page of the site, in compliance with the legislation in force.
19.3 Any comments, questions, ideas, suggestions or other communications or information about or relating to the Site, its functionality or improvement thereof, shall remain the property of ANCEIN.